Privacy Policy

Who we are

Welcome to Cool Heat Heating and Cooling. Your privacy is paramount to us. This Privacy Policy outlines the types of information we collect from our visitors and how we use it to enhance your experience on our website,


When you leave comments on our website, we collect the information entered in the comment form, along with your IP address and browser user agent string to aid in spam detection. To determine if you are using Gravatar, an anonymized string (hash) may be generated from your email address and sent to the Gravatar service. Their privacy policy can be found here. Once your comment is approved, your profile picture becomes publicly visible in the context of your comment.


We advise against uploading images with embedded location data (EXIF GPS). Visitors to the site can download and extract any location data from images on the website. We take steps to ensure such sensitive data is not easily accessible.


By commenting on our site, you can opt-in to save your name, email, and website in cookies, which are for your convenience so you won’t need to fill in your details again for future comments. These cookies last one year. If you visit our login page, we set a temporary cookie to check if your browser accepts cookies, discarded when you close your browser. Upon logging in, several cookies are set to save your login information and your screen display choices, with durations ranging from two days to one year, depending on the cookie. If you log out, these cookies are removed.

Embedded content from other websites

Our articles may include embedded content from other websites (e.g., videos, images, articles). This content behaves as if you have visited the other website directly, which may collect data about you, use cookies, or embed additional third-party tracking. We recommend reviewing the privacy policies of these external sites as we do not control their practices.

Who we share your data with

We are committed to protecting your privacy. The data collected on our website is exclusively shared with employees of Cool Heat Heating and Cooling and website administrators who are responsible for the maintenance and management of our online services. These individuals adhere to strict privacy guidelines to ensure your information is handled with the utmost care and security. No external third parties have access to your personal data through us, except as required by law or necessary for the technical operations of our services, such as automated spam detection. Your trust is important to us, and we strive to maintain a secure and respectful environment for all our users.

How long we retain your data

Comments and their metadata are retained indefinitely to recognize and auto-approve follow-up comments. For registered users, we store the personal information provided in your user profile, which you can edit or delete at any time (username changes are not permitted). Only website administrators can access this information to manage it as required.

What rights you have over your data

You have the right to request an exported file of personal data we hold about you, including any data you have provided to us. You can also request the deletion of any personal data we hold about you. This excludes data we are obligated to keep for administrative, legal, or security purposes.

Where your data is sent

Your data’s security and privacy are of utmost importance to us. For operations such as spam detection, your comments may be reviewed by an automated service that helps us maintain the quality and safety of our website’s interactions. In addition to this, when necessary, we may share your information with our trusted third-party service providers who assist us in various aspects of our site’s operation, including but not limited to website hosting, maintenance, and security. These providers are carefully selected to ensure they meet strict privacy standards and are bound by confidentiality agreements to protect your data.

Furthermore, in the event of a password reset request, your IP address will be included in the reset email to enhance security and prevent unauthorized access to your account.

We commit to not transferring your personal information internationally or to third-party companies for their marketing purposes without your explicit consent. Any data transfer is conducted in compliance with legal standards and aims to ensure the highest level of protection for your personal information.

Please note that while we strive to protect your data, no internet transmission is entirely secure. We cannot guarantee the security of information transmitted to or from our website, but we take all possible measures to ensure the highest level of protection.

Policy Updates
We may update this privacy policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We encourage you to review it periodically.

Legal Compliance and Security
We adhere to industry standards and legal requirements, such as the General Data Protection Regulation (GDPR) for EU residents, to protect your personal information. We implement security measures designed to protect against unauthorized access or disclosure of your data.

Contact Us
For any questions related to this Privacy Policy or if you wish to exercise your rights regarding your personal data, please contact us directly through our website.

By using our site, you consent to our Privacy Policy and agree to its terms. We are committed to respecting your privacy and ensuring the security of your personal information.


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